Clients Rights & Responsibilities

Clients have the right to:

• Be treated with courtesy and dignity that respects their individuality.
• Receive high quality care regardless of race, national or ethnic origin, colour, religion, age, gender, mental or physical disability or sexual orientation.
• Privacy and confidentiality subject to legal reporting requirements.
• Information about the service provided to them and be told who will be providing the service.
• Information they can understand to make informed choices and to participate in the planning and delivery of their care.
• Accept or refuse treatment or service or get a second opinion.
• Receive services in an accessible, safe and clean environment.
• Access their client record and control the release of information through informed consent.
• A copy of their health records. A Practitioner will be available to review the record with the client. ConnectWell Community Health is the custodian of all client records.
• Clients have the right to withdraw consent at any time.
• Utilize ConnectWell Community Health’s complaint procedure and/or make recommendation(s) to improve services.

Clients have the responsibility to:

• Provide relevant information.
• Make decisions about following a treatment plan and accept responsibility for the decisions they make about their health.
• Be courteous and respectful of other clients, volunteers and the staff.
• Recognize that the needs of other clients may sometimes be more urgent than their own.
• Recognize that providers need not provide any treatment that they consider to be medically or ethically inappropriate.
• Respect the time of staff and other clients by attending scheduled appointments and call if they are unable to keep their appointment.