Clients Rights & Responsibilities

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ConnectWell Community Health is dedicated to the principle of providing competent, professional services in a fair, equitable and sensitive manner to all clients without prejudice or discrimination.

Clients have the right to:

  • Be treated with courtesy and dignity that respects their individuality.
  • Receive high quality care regardless of race, national or ethnic origin, colour, religion, age, gender, mental or physical disability or sexual orientation.
  • Privacy and confidentiality subject to legal reporting requirements.
  • Information about the service provided to them and be told who will be providing the service.
  • Information they can understand to make informed choices and to participate in the planning and delivery of their care.
  • Accept or refuse treatment or service or get a second opinion.
  • Receive services in an accessible, safe and clean environment.
  • Access their client record and control the release of information through informed consent.
  • A copy of their health records. A Practitioner will be available to review the record with the client. ConnectWell Community Health is the custodian of all client records.
  • Clients have the right to withdraw consent at any time.
  • Utilize ConnectWell Community Health’s complaint procedure and/or make recommendation(s) to improve services.

Clients have the responsibility to:

  • Provide relevant information.
  • Make decisions about following a treatment plan and accept responsibility for the decisions they make about their health.
  • Be courteous and respectful of other clients, volunteers and the staff.
  • Recognize that the needs of other clients may sometimes be more urgent than their own.
  • Recognize that providers need not provide any treatment that they consider to be medically or ethically inappropriate.
  • Respect the time of staff and other clients by attending scheduled appointments and call if they are unable to keep their appointment.
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